Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("Client," "you," or "your") and SiteCitrus LLC, a New York limited liability company ("SiteCitrus," "we," "us," or "our"). They govern your use of sitecitrus.com, any site or service we deliver to you, and any related communications or products (together, the "Services").

By visiting sitecitrus.com, submitting a contact form, paying an invoice, or otherwise engaging SiteCitrus, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

1. The Services

SiteCitrus designs, builds, launches, hosts, and maintains websites for small businesses and organizations. A standard engagement includes a one-time setup phase (a custom website of between three and eight pages, copywriting, mobile-responsive design, on-page SEO, contact form, SSL and domain configuration) and an ongoing monthly service (hosting on a global content delivery network, included content updates as specified in your project agreement, uptime monitoring, security updates, and direct support).

The exact scope of your project, including the number of pages, deliverables, third-party integrations, and timeline, is documented in the project agreement or proposal we provide before work begins. In the event of a conflict between these Terms and your project agreement, the project agreement controls for the items it specifically addresses.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract to use the Services. If you are entering into these Terms on behalf of a company or other entity, you represent that you have the authority to bind that entity.

3. Fees and payment

Setup fee. The one-time setup fee is due before work begins, unless we agree in writing to a payment plan. We currently offer an optional three-payment plan for the setup fee, billed monthly. If any scheduled payment is not made on time, we may pause work on your project until the account is current.

Monthly subscription. The monthly subscription begins on the date your website is launched (or, if earlier, the date agreed to in the project agreement) and renews each month until cancelled. Your subscription covers hosting, included updates, monitoring, security, and support as described in the project agreement.

Taxes. Fees are exclusive of any applicable sales, use, value-added, or similar taxes. You are responsible for any taxes imposed on the Services other than taxes on our net income.

Late payment. If a payment is more than 15 days past due, we may suspend service, pause maintenance, or take the site offline until the balance is paid. A reinstatement fee equal to one month of your subscription may apply if we restore service after a suspension.

Price changes. We may change our standard prices from time to time. We will provide at least 30 days notice before any price change affects your subscription. Existing clients will be given the option to accept the new price or cancel before the change takes effect.

4. Scope, revisions, and additional work

Your project agreement defines the scope of deliverables. During the build phase, your engagement includes one round of revisions on the draft site before launch. Additional rounds of revisions, additional pages, or work outside the defined scope are available as add-ons at our published rates, which are provided in the project agreement.

After launch, monthly subscriptions include a specified number of content updates per period based on the retainer scope agreed to in your project agreement. The baseline retainer includes four content updates per year. Additional updates and other ongoing services are included if they are scoped into your monthly retainer at signing. The exact number included in your engagement is stated in your project agreement. A "content update" is a discrete change to existing content, such as editing copy on a page, swapping an image, updating business hours, or adding a service to an existing service list. Substantial changes, such as designing a new page, rebuilding a section, or integrating new third-party tools, are not included as content updates and will be quoted separately. If there is any question about whether a request is included, we will tell you before doing the work.

5. Content and intellectual property

Your content. You retain all right, title, and interest in the text, images, video, logos, trademarks, and other materials you provide to us (your "Content"). You grant SiteCitrus a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your Content solely to design, build, host, maintain, and promote the website and related Services we provide to you.

Your website. When your website is launched and the setup fee is fully paid, you own the copy, images, page content, and final compiled output of the website built for your business. You may take an export of your site at any time under Section 9.

Our tools and templates. SiteCitrus retains all right, title, and interest in the underlying source code, templates, components, build scripts, design systems, internal tooling, and know-how that we use to deliver the Services. Nothing in these Terms transfers ownership of those assets to you. You may not copy, resell, sublicense, or reverse engineer the underlying tooling or templates.

Your domain. Your domain name always remains registered in your name and under your control. SiteCitrus will never register a domain on your behalf in a name that is not yours. If we manage DNS for you, we do so on your behalf at the registrar you designate, and you may revoke that access at any time.

Portfolio use. Unless you tell us otherwise in writing, you grant SiteCitrus permission to display screenshots of your launched website, your business name, logo, and a link to your site as part of our portfolio and marketing materials. You may revoke this permission at any time by emailing [email protected].

6. Your responsibilities and warranties

By engaging SiteCitrus, you represent and warrant that all information you provide is accurate, current, and complete; that you own or have the right to use all Content you provide to us, including all text, images, logos, photos, testimonials, reviews, and trademarks; that your Content does not infringe the intellectual property rights, publicity rights, or privacy rights of any person or entity; that your Content complies with all applicable laws, industry regulations, and advertising rules (including any state bar, medical board, financial regulatory, or similar rules that apply to your profession); that you will respond to questions, feedback requests, and approvals in a reasonable timeframe so that your project can progress on schedule; and that you will keep any credentials you have for third-party services (domain registrar, email host, analytics, advertising accounts) secure.

If any of your Content is factually inaccurate, we rely on you to identify and correct it. SiteCitrus is not responsible for verifying claims, credentials, pricing, or service descriptions that you provide.

7. Acceptable use

You agree not to use the Services, or to ask us to build or host, any website that violates applicable law or regulation; infringes another party's intellectual property, privacy, publicity, or contract rights; contains or promotes adult or sexually explicit content, gambling where illegal, malware, phishing, or spam; contains hateful, harassing, defamatory, or threatening content directed at a person or group; promotes illegal products or services; sends unsolicited commercial messages in violation of anti-spam laws; or attempts to interfere with or compromise the security or integrity of our systems or any third-party system.

We reserve the right to decline to build, to remove, or to refuse to host any content that violates this Section, and to terminate an engagement under Section 9 for any violation.

8. AI-assisted content

SiteCitrus uses artificial intelligence tools as part of our content and design workflow. This means some draft copy, suggested layouts, and other deliverables are generated with the help of AI and then reviewed, edited, and approved by a human before being shown to you. You are responsible for reviewing and approving all content before it is published on your site. Once you approve content for publication, it is your statement and your responsibility.

9. Cancellation and termination

Cancellation by you. You may cancel your monthly subscription at any time with no minimum term. To cancel, email [email protected] or use the cancellation link in any of your invoices. Cancellation takes effect at the end of your current billing period. You will not be charged again after the period in which you cancel.

Post-cancellation window. After your final paid period ends, your website will remain live for 30 additional days at no charge. During that window, we will deliver an export package that includes the compiled HTML output of your site, all images and media files, a plain-text copy document of all page content, and a README describing how to host the files. At the end of the 30-day window, your site will be taken offline and removed from our hosting. Your domain remains yours and you may point it to any host you choose.

Suspension or termination by us. We may suspend or terminate the Services, with or without notice, if you fail to pay any amount when due and do not cure within 15 days, if you materially breach these Terms or your project agreement, if you violate Section 7 (Acceptable use), if we are required by law or by a service provider to suspend or terminate, or if we reasonably believe that continuing to provide the Services creates legal, security, or reputational risk. If we terminate for cause, fees already paid are non-refundable.

Effect of termination. Sections 3 (Fees, to the extent amounts are owed), 5 (Content and intellectual property), 6 (Your responsibilities and warranties), 11 (Disclaimer of warranties), 12 (Limitation of liability), 13 (Indemnification), 14 (Dispute resolution), 15 (Governing law), and 16 (Miscellaneous) survive any termination of these Terms.

10. Refund policy

Monthly subscription. The monthly subscription is billed in advance and is non-refundable for the current period. If you cancel mid-month, you keep the site for the remainder of the period you paid for and the 30-day post-cancellation window described above.

Setup fee structure. The one-time setup fee is collected in three installments: $500 at signing (the "Signing Deposit"), $500 at first-draft delivery, and $500 at launch. The Signing Deposit is non-refundable once paid, as it covers the intake process and initial drafting work. If you cancel before drafting begins, the remaining balance beyond the Signing Deposit is refundable. Once drafting or build work has begun, the setup fee is non-refundable.

11. Disclaimer of warranties

To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied. SiteCitrus disclaims all implied warranties, including any warranty of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components, or that any defect will be corrected. We do not warrant any specific search engine ranking, traffic volume, conversion rate, or business outcome. Any statements about timelines, results, or performance are estimates based on typical engagements, not guarantees.

12. Limitation of liability

To the fullest extent permitted by law, in no event shall SiteCitrus, its members, officers, employees, contractors, or agents be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, whether based in contract, tort (including negligence), strict liability, or any other theory, even if advised of the possibility of such damages.

SiteCitrus's total aggregate liability arising out of or related to the Services or these Terms shall not exceed the amounts you paid to SiteCitrus in the 12 months preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the limitations in this Section apply to the fullest extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless SiteCitrus, its members, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to any Content you provide, your breach of these Terms or your project agreement, your violation of any law or the rights of any third party, or the operation of your business or website.

14. Dispute resolution

Informal resolution first. Before filing any claim, you agree to try to resolve the dispute informally by emailing us at [email protected] with a description of the issue. We will try to resolve the dispute in good faith within 30 days. Most disagreements can be resolved this way without involving lawyers or courts.

Small claims. Either party may bring an individual claim in small claims court in Chautauqua County, New York, if the claim qualifies.

Binding arbitration. Any other dispute, claim, or controversy arising out of or related to these Terms or the Services that is not resolved informally and that does not qualify for small claims court shall be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be held in Chautauqua County, New York, or by video conference if both parties agree. Judgment on the award may be entered in any court of competent jurisdiction.

No class actions. You and SiteCitrus agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Injunctive relief. Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information.

15. Governing law

These Terms and any dispute arising out of or related to these Terms or the Services are governed by the laws of the State of New York, without regard to its conflict of laws rules. Subject to Section 14, the exclusive jurisdiction and venue for any action not subject to arbitration is the state and federal courts located in Chautauqua County, New York, and each party consents to personal jurisdiction there.

16. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy and any project agreement or proposal signed or accepted by you, constitute the entire agreement between you and SiteCitrus and supersede any prior or contemporaneous understandings.

Changes to these Terms. We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top of this page. If the changes are material, we will provide at least 30 days notice by email to active clients or by a prominent notice on sitecitrus.com. Your continued use of the Services after a change takes effect means you accept the updated Terms.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, sale of all or substantially all of our assets, or similar transaction.

Severability. If any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Force majeure. Neither party is liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, war, civil unrest, pandemic, strike, utility or internet outage, or action by any third-party provider.

Notices. Notices to SiteCitrus must be sent to [email protected]. Notices to you will be sent to the most recent email address we have on file for you.

Independent contractor. SiteCitrus is an independent contractor. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between you and SiteCitrus.

17. Contact

Questions about these Terms can be sent to SiteCitrus LLC, Attn: Legal, at [email protected].